Refund policy

Last updated: October 26, 2026

We stand behind every piece of seafood we sell. Every order is prepared and packed at a certified BC facility and handed to you fresh, or properly frozen, at pickup.

Inspecting your order

Please inspect your order at pickup and contact us immediately if there's an issue with quality, damage, or a missing or incorrect item. Our team is on site during pickup hours and can resolve most concerns on the spot.

If a problem only becomes clear once you're home, contact us within 48 hours of your pickup time using any of the channels below.

EMAIL - ecommerce@ocean2table.ca     CALL - 604-225-1688

Please tell us your order number and describe the issue. A photo of the product helps our team resolve things quickly, though it isn't required. Keep the product refrigerated or frozen while we review your concern.

Please don't return the product to our pickup location. Because our products are perishable, we're not able to accept physical returns of seafood.

Refunds

Once we've reviewed your issue to determine refund eligibility, we'll refund the amount to your original method of payment. Please allow 5 to 10 business days for your bank or card issuer to process and post the refund.

Replacements and credit

Depending on the situation, we may offer a replacement at your next available pickup or store credit toward a future order instead of a refund. We'll work with you to find a fair resolution.

What this guarantee covers

This guarantee covers product that arrives thawed when it shouldn't be, damaged packaging, and items that don't match your order. It doesn't cover change of mind after your order has been packed, or normal variation in the size and weight of whole fish and shellfish, which we always disclose before checkout.

Order changes and cancellations

You may change or cancel your order at no cost any time before we begin packing it for pickup. Once your order has been packed, please contact us as soon as possible. Because we pack to order from a single processor, changes after packing aren't always possible, but we'll do what we can.

Missed pickups

If you can’t make it during your pickup window, call us at 604-225-1688 or email ecommerce@ocean2table.ca as soon as you can, and we’ll do our best to arrange another time. For food safety, we hold uncollected orders for 2 business days after the scheduled pickup day. After that, the order is cancelled and the product is disposed of, with no refund.

Questions

Our team is available Monday to Friday, 7:00 AM to 4:00 PM, at ecommerce@ocean2table.ca or 604-225-1688.