Customer Service
How can we help?
Questions about an order, pickup or our seafood? Pick the easiest way to reach us, or check our FAQ for quick answers.
Common questions
How do I contact customer support?
How do I contact customer support?
Email ecommerce@ocean2table.ca or call +1 604-225-1688. Support hours are Monday to Friday, 7:00 AM to 4:00 PM PT. You can also chat with Chinook, our virtual assistant, any time in the chat bubble in the bottom-right corner. He's available 24/7, and can hand you off to our team if he can't answer your question.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Contact us as soon as possible. We can usually make changes before your order is packed, but we can't guarantee changes once packing has started.
Where do I pick up my order?
Where do I pick up my order?
Our warehouse at 4179 River Rd W, Delta, BC V4K 1S4, Monday to Friday, 10:00 AM to 2:30 PM PT.
What is your return or refund policy?
What is your return or refund policy?
See our full Refund Policy for details.
I'm a restaurant or retailer, who do I talk to?
I'm a restaurant or retailer, who do I talk to?
Ocean2Table is the direct-to-consumer storefront of Lions Gate Fisheries. Use the form above and choose "Wholesale / trade inquiry" under "What's this about?", or email ecommerce@ocean2table.ca directly and we'll connect you with the right team.
